Soft Skills Training for Workers Affected by Automation Using a Technology-Based Humanistic Approach

Mila Hariani; Rahayu Mardikaningsih; Siti Nur Halizah

Authors

Mila Hariani Universitas Sunan Giri Surabaya
Rahayu Mardikaningsih Universitas Sunan Giri Surabaya
Siti Nur Halizah Universitas Sunan Giri Surabaya

Keywords:

soft skills training, humanistic approach, automation displacement, worker psychological recovery, technology mediated learning

Abstract

Workers displaced by automation often experience psychological trauma and diminished self confidence that hinder their reentry into the labor market. This study constructs a conceptual framework for soft skills training that integrates humanistic principles with digital technology. A qualitative literature review method was applied following established systematic review procedures. The proposed framework prioritizes self confidence restoration as the foundational phase before introducing emotional management, assertive communication, creative problem solving, and team collaboration. Technology functions as a bridge for human connection through personalized learning paths, virtual reality simulations for emotion regulation, and chatbot based communication practice. Human facilitators focus on detecting subtle emotional changes and providing existential support that algorithms cannot perform. Post training sustainability is maintained through virtual alumni communities and ongoing mentoring mechanisms. The framework respects adult learning principles by connecting training materials to participants real work histories. Accessibility considerations for low bandwidth environments and basic devices are embedded in the design. This holistic approach transforms technology from a source of displacement into a tool for human recovery and empowerment.

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