Digital Technology-Based Empowerment of Marginalized Communities: Transformation of Power Relations and Sustainability of Interventions

Authors

  • Abdul Gani Universiti Malaysia Sabah

Keywords:

community empowerment, digital technology, power relations, sustainability, marginalized communities, collective ownership, internal capacity

Abstract

This literature study examines how digital technology functions as a medium for transforming power relations in the empowerment of marginalized communities and identifies the forms of technological intervention that yield the most sustainable outcomes. Through qualitative analysis of academic literature from multiple disciplines, the study finds that technology transforms power relations through four pathways: collective coordination across space and time, knowledge production from the subject position, disintermediation of economic chains, and decentralized legal advocacy. Sustainable empowerment requires six systemic criteria: internal capacity for autonomous technology management, collective ownership of digital infrastructure, development of community-based facilitators, creation of viable livelihoods, respect for the right to reject technology, and diversification of financial resources alongside open technology adoption. These criteria must be realized simultaneously, as no single criterion suffices independently. The study concludes that authentic technological empowerment cannot be achieved through short-term projects or one-size-fits-all approaches but demands long-term commitment and respect for local wisdom and self-determination.

References

Abdullah, M. H. A. B., Gardi, B., & Darmawan, D. (2021). Innovation in Human Resource Management to enhance Organizational Competitiveness in the Era of Globalization. Journal of Social Science Studies, 1(1), 51–58.

Alejandro-White, J. (2024). Connecting theory and practice. https://doi.org/10.51256/anj042452

Anuyah, O., Badillo-Urquiola, K., & Metoyer, R. A. (2023). Engaging the discourse of empowerment for marginalized communities through research and design participation. https://doi.org/10.1145/3544549.3585678

Barzani, L. A., Darmawan, D., & Zulkarnain, M. A. B. (2022). The Application of Sustainable Supply Chain Management Principles in the Manufacturing Industry to Improve Operational Performance and Corporate Social Responsibility. International Journal of Service Science, Management, Engineering, and Technology, 1(1), 38–45.

Binabiba, E. N. (2025). Technocolonialism: When technology for good is harmful. Cultural Studies, 1–4. https://doi.org/10.1080/09502386.2025.2576865

Bishop, C. P. (2021). Sustainability lessons from appropriate technology. Current Opinion in Environmental Sustainability, 49, 50–56. https://doi.org/10.1016/J.COSUST.2021.02.011

Blake, E., Mbinge, U., Winschiers-Theophilus, H., Maasz, D., Stanley, C., Muashekele, C., & Kapuire, G. K. (2021). Going beyond empowered design by scaffolding inter-community engagement, 224–233. https://doi.org/10.1145/3461564.3461579

Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101.

Creswell, J. W. (2009). Research design: Qualitative, quantitative, and mixed methods approaches (3rd ed.). Sage Publications.

Darmawan, D. (2017). The Effects of The Big Five Personality on Job Performance. Management & Accounting Research Journal, 2(1), 36–42.

Darmawan, D. (2023). Innovation Culture That Balances Technological Speed with the Depth of Humanistic Thought. International Journal of Service Science, Management, Engineering, and Technology, 4(1), 47–54.

Darmawan, D. (2023). Knowledge Management as a Source Of Competitive Advantage in Information Technology Companies. International Journal of Service Science, Management, Engineering, and Technology, 3(2), 44–50.

Darmawan, D. (2023). Measuring Employee Productivity in the Digital Era by Considering Human Creativity and Innovation. International Journal of Service Science, Management, Engineering, and Technology, 4(3), 47–53.

Darmawan, D. (2023). Social Inclusion for Older Workers in the Implementation of Digital Technology within Organizations. International Journal of Service Science, Management, Engineering, and Technology, 4(2), 44–51.

Darmawan, D. (2023). The Concept Of Remote Work: A Literature Review on its Impact on Work Dynamics, Psychological Well-Being, and Social Relationships Among Employees. International Journal of Service Science, Management, Engineering, and Technology, 3(3), 49–55.

Darmawan, D. (2024). Distribution of Six Major Factors Enhancing Organizational Effectiveness. Journal of Distribution Science, 22(4), 47-58.

Darmawan, D. (2024). Strategies for Enhancing Employee Knowledge fnd Engagement in Automated Routine Work. International Journal of Service Science, Management, Engineering, and Technology, 6(1), 65–71.

Darmawan, D. (2024). The Influence of Empowering Leadership Style on Enhancing Team Members’ Autonomy and Innovation Capacity. International Journal of Service Science, Management, Engineering, and Technology, 6(3), 48–55. Retrieved from https://ejournalisse.com/index.php/isse/article/view/232

Darmawan, D. (2024). The Role of Technology in Promoting or Hindering Gender Equality in the Workplace. International Journal of Service Science, Management, Engineering, and Technology, 6(2), 67–73.

Darmawan, D. (2024). Workforce Diversity Management Strategies for Enhancing Innovation and Team Performance. International Journal of Service Science, Management, Engineering, and Technology, 5(2), 53–59. Retrieved from https://ejournalisse.com/index.php/isse/article/view/230

Darmawan, D. (2026). Mechanisms of Empathetic Leadership in Preventing Psychological Exhaustion from Massive AI System Use Among the Digital Native Generation. International Journal of Service Science, Management, Engineering, and Technology, 9(1), 7–15. https://ejournalisse.com/index.php/isse/article/view/228

Darmawan, D., & Eddine, B. A. S. (2024). Integration of digital technology innovation for work culture transformation and company operational productivity. Journal of Science, Technology and Society (SICO), 5(1), 31–42.

Darmawan, D., & Gardi, B. (2024). Digital-oriented leadership and organizational transformation: Fostering operational efficiency, team collaboration, and innovation in the digital. International Journal of Service Science, Management, Engineering, and Technology, 5(1), 37–42.

Darmawan, D., & Mardikaningsih, R. (2023). The Role of Flexible Organizational Structures in Enhancing Corporate Adaptability to Environmental Dynamics. International Journal of Service Science, Management, Engineering, and Technology, 3(1), 44–49.

Darmawan, D., & Mardikaningsih, R. (2022). The Role of Positive Psychological Factors in Enhancing Employee Engagement and Commitment to Work Tasks. International Journal of Service Science, Management, Engineering, and Technology, 1(2), 37–45.

Darmawan, D., Mardikaningsih, R., Sinambela, E. A., Arifin, S., Putra, A. R., Hariani, M., Irfan, M., Al Hakim, Y. R., & Issalillah, F. (2020). The Quality of Human Resources, Job Performance and Employee Loyalty. International Journal of Psychosocial Rehabilitation, 24(3), 2580-2592.

Denzin, N. K., & Lincoln, Y. S. (2005). The Sage handbook of qualitative research (3rd ed.). Sage Publications.

Dossa, Z. A. (2010). A development strategy for connecting first-world consumers to third-world producers: Integrating value chain transparency into e-commerce design (Master's thesis). Massachusetts Institute of Technology, Cambridge, MA.

Eddine, B. A. S., Darmawan, D., Mardikaningsih, R., & Sinambela, E. A. (2023). The Effect of Knowledge Management and Quality of Work Life on Employee Commitment. Journal of Human Sciences, 10(1), 87-100.

Feige, D., & Vonortas, N. S. (2017). Context appropriate technologies for development: Choosing for the future. Technological Forecasting and Social Change, 119, 219–226. https://doi.org/10.1016/J.TECHFORE.2016.05.025

Fruijtier, E., & Senyoni, W. (2018). The role of local bricoleurs in sustaining changing ICT4D solutions, 171–185. https://doi.org/10.1007/978-3-030-11235-6_12

Gajjala, R. (Ed.). (2012). Cyberculture and the subaltern: Weavings of the virtual and real. Rowman & Littlefield.

Goñas, R. E. G., Tongo-Alarcon, D., Ayay-Arista, G., & Quiac, S. C. (2025). Impact of tablets on learning and perceptions of the indigenous educational community of Amazonas. Journal of Education and E-Learning Research, 12(3), 365–373. https://doi.org/10.20448/jeelr.v12i3.6909

Griffin, G. W. (2025). Technological progress ≠social progress, 41–50. https://doi.org/10.1007/979-8-8688-2232-2_4

Guma, P. K. (2022). Nairobi’s rise as a digital platform hub. Current History: A Journal of Contemporary World Affairs, 121(835), 184–189. https://doi.org/10.1525/curh.2022.121.835.184

Issalillah, F. (2025). Older Workforce Management Policies and Degenerative Disease Risks in Labor Intensive Industries. International Journal of Service Science, Management, Engineering, and Technology, 7(3), 53–62. https://ejournalisse.com/index.php/isse/article/view/243

Issalillah, F., & Khayru, R. K. (2025). Mental Health as an Organizational Construct: A Strategic Reorientation of Human Resource Management for Work Environment Design. International Journal of Service Science, Management, Engineering, and Technology, 8(3), 1–9.

Issalillah, F., & Khayru, R. K. (2025). Mental Health Policies and Programs in Building Long Term Employee Loyalty. International Journal of Service Science, Management, Engineering, and Technology, 7(2), 39–47. https://ejournalisse.com/index.php/isse/article/view/239

Jagtap, S. (2019). Key guidelines for designing integrated solutions to support development of marginalised societies. Journal of Cleaner Production, 219, 148–165. https://doi.org/10.1016/J.JCLEPRO.2019.01.340

Kaur, M., Gautam, S., & Verma, R. (2025). The social implications of self-serving technology, 133–154. https://doi.org/10.4018/979-8-3373-1295-8.ch006

Kazanskaia, A. N. (2025). Financial sustainability in non-profit organizations: Strategies for resilience and growth. https://doi.org/10.64357/neya-gjnps-fnmnbstprtl-11

Kendall, L., & Dearden, A. (2020). The politics of co-design in ICT for sustainable development. CoDesign, 16(1), 81–95. https://doi.org/10.1080/15710882.2020.1722176

Khayru, R. K., & Arifin, S. (2025). Corporate Efforts and Strategies in Fulfilling Responsibility for Employee Mental Health in the Era of Digital Productivity Pressure . International Journal of Service Science, Management, Engineering, and Technology, 7(1), 44–52. Retrieved from https://ejournalisse.com/index.php/isse/article/view/235

Kurniawan, Y., & Darmawan, D. (2021). The adaptive learning effect on individual and collecting learning. Journal of Social Science Studies, 1(1), 93–98.

Lechman, E., & Paradowski, P. (2021). Digital technologies and women’s empowerment – casting the bridges, 1–19. https://doi.org/10.4324/9781003045946-1

Mahladar, S., & Jana, M. (2025). Problems of marginalized groups in India. International Journal of All Research Education and Scientific Methods, 13(4), 1708–1710. https://doi.org/10.56025/ijaresm.2025.1304251710

Mardikaningsih, R. (2025). The Deconstruction of Work and HRM Reconfiguration: Flexibility and Employer Branding in the Digital Era. International Journal of Service Science, Management, Engineering, and Technology, 8(2), 10-17.

Mardikaningsih, R., & Darmawan, D. (2022). Situational Leadership Strategies to Improve Change Management and Team Performance. Journal of Social Science Studies, 2(1), 247–252.

Mardikaningsih, R., & Darmawan, D. (2022). The Role of Self-Efficacy in Predicting Employee Adaptability to Technological Change in the Workplace,. International Journal of Service Science, Management, Engineering, and Technology, 2(3), 43–55.

Mardikaningsih, R., & Halizah, S. N. (2026). Management Strategies of Social Entrepreneurship Organizations to Achieve Economic Goals and Sustainable Social Impact. International Journal of Service Science, Management, Engineering, and Technology, 9(1), 1–6.

Mardikaningsih, R., & Halizah, S. N. (2026). The Role of Environmental Values in Sustainable Marketing on Young Consumers’ Purchase Decisions. International Journal of Service Science, Management, Engineering, and Technology, 9(2), 9–17. https://ejournalisse.com/index.php/isse/article/view/222

Mardikaningsih, R., & Hariani, M. (2025). The Implementation of Distributive Justice in Allocating Efficiency Gains Generated by Technology. International Journal of Service Science, Management, Engineering, and Technology, 7(3), 45–52. Retrieved from https://ejournalisse.com/index.php/isse/article/view/242

Mardikaningsih, R., & Nuraini, R. (2022). Implementation of Circular Economy Principles for Sustainable Waste Management in the Industrial Sector. International Journal of Service Science, Management, Engineering, and Technology, 1(3), 41–47.

Mardikaningsih, R., & Wardoyo , D. T. W. (2025). Balancing Technological Efficiency And Employee Psychological Well-Being In Hybrid Work Systems. International Journal of Service Science, Management, Engineering, and Technology, 8(1), 30–36. https://ejournalisse.com/index.php/isse/article/view/246

Mardikaningsih, R., Halizah, S. N., Darmawan, D., Masithoh, N., & Nuraini, R. (2022). Examining the Role of Authentic Leadership in Shaping Positive Work Climate and Organizational Citizenship Behavior. International Journal of Service Science, Management, Engineering, and Technology, 2(1), 52–59.

Mardikaningsih, R., Halizah, S. N., Hariani, M., Darmawan, D., & Nuraini, R. (2025). Performance Feedback Accuracy Decline and Delay in Hybrid Work Arrangements. International Journal of Service Science, Management, Engineering, and Technology, 7(1), 53–62. Retrieved from https://ejournalisse.com/index.php/isse/article/view/236

Mardikaningsih, R., Halizah, S. N., Nuraini, R., & Darmawan, D. (2022). The Role of Ethical Leadership in Shaping a Positive and Sustainable Organizational Culture. International Journal of Service Science, Management, Engineering, and Technology, 2(2), 48–55.

Mardikaningsih, R., Hariani, M., Darmawan, D., Halizah, S. N., & Nuraini, R. (2024). The Impact of Digital Monitoring on Employee Work Autonomy and Professional Responsibility. International Journal of Service Science, Management, Engineering, and Technology, 5(3), 60–67. Retrieved from https://ejournalisse.com/index.php/isse/article/view/231

Mardikaningsih, R., Hariani, M., Issalillah, F., & Nuraini, R. (2024). Organizational Innovation Strategies as Drivers of Business Resilience and Competitiveness in the Global Environment. International Journal of Service Science, Management, Engineering, and Technology, 6(3), 56–65. Retrieved from https://ejournalisse.com/index.php/isse/article/view/233

Mardikaningsih, R., Wardoyo, D. T. W., & Haryono, N. A. (2026). Green knowledge sharing as a mediating mechanism: The effects of green HRM and environmental awareness on environmental performance with green transformational leadership as a moderator. Journal of Intelligent Decision Making and Information Science, 3(2), 1968-1987.

Murari, U. K., Parmar, H., Rai, S. K., & Nahak, F. M. (2025). Digital disruption and business transformation, 59–96. https://doi.org/10.4018/979-8-3373-2120-2.ch003

Najmuddin, A. G. (2024). Defining marginalization in contemporary social contexts. International Journal of Advance Scientific Research, 4(3), 70–75. https://doi.org/10.37547/ijasr-04-03-15

Odhiambo, J. M., & Hadullo, K. (2025). ICT4D and education: Challenges, opportunities, and evidence from the Global South. https://doi.org/10.20944/preprints202509.0359.v1

Ogbu, O. J., & Onah, I. L. (2025). Ownership and control of information and communication technologies: Implications for business sustainability in developing and emerging economies. https://doi.org/10.70382/ajaias.v10i2.068

Parsheera, S. (2025). India: An analysis of the digitalisation of public services, 235–265. https://doi.org/10.1007/978-3-031-98204-0_10

Patnaik, J., & Bhowmick, B. (2019). Revisiting appropriate technology with changing socio-technical landscape in emerging countries. Technology in Society, 57, 8–19. https://doi.org/10.1016/J.TECHSOC.2018.11.004

Putra, A. R., & Darmawan, D. (2026). The Application of Industry 4.0 Technology in Enhancing Efficiency and Flexibility of Production Processes. International Journal of Service Science, Management, Engineering, and Technology, 9(2), 1–8.

Putra, A. R., Arifin, S., & Darmawan , D. (2024). Gamification-Based Learning that Preserves Cooperation and Empathy Among Employees. International Journal of Service Science, Management, Engineering, and Technology, 5(1), 43–50. Retrieved from https://ejournalisse.com/index.php/isse/article/view/229

Ramankutty, N. (2023). Both technological innovations and cultural change are key to a sustainability transition. PLOS Biology, 21. https://doi.org/10.1371/journal.pbio.3002298

Sajjapong, T., Darmawan, D., & Marsal, A. P. (2022). The role of social stereotypes in shaping opportunities and inequalities in society: Their impact on education, employment, and intergroup interactions. Bulletin of Science, Technology and Society, 1(1), 44–49.

Scholz, T. (2014). Platform cooperativism vs. the sharing economy. Big Data & Civic Engagement, 47, 47–52.

Silverman, D. (2010). Doing qualitative research: A practical handbook (3rd ed.). Sage Publications.

Sinambela, E. A., & Darmawan, D. (2022). Advantages and disadvantages of using electronic money as a substitute for cash. Journal of Social Science Studies, 2(2), 56–61.

Sinambela, E. A., Nurmalasari, D., Darmawan, D., & Mardikaningsih, R. (2021). The role of business capital, level of education, and technology in increasing business income. Studi Ilmu Sosial Indonesia, 1(1), 77–92.

Snowden, B., Lahiri, S., Dutton, R., & Morton, L. (2023). Achieving and sustaining change through capacity building train-the-trainer health initiatives in low-and middle-income countries: A systematic review. Journal of Continuing Education in the Health Professions, 43(2), 96–103. https://doi.org/10.1097/CEH.0000000000000473

Toyama, K. (2014). Teaching how to fish: Lessons from information and communication technologies for international development. Journal of Marketing Management, 30(2), 439–444. https://doi.org/10.1080/0267257X.2014.884621

Vaughn, L. M., Whetstone, C., Boards, A., Busch, M. D., Magnusson, M., & Määttä, S. (2018). Partnering with insiders: A review of peer models across community-engaged research, education and social care. Health & Social Care in the Community, 26(6), 769–786. https://doi.org/10.1111/hsc.12533

Downloads

Published

2026-04-27

How to Cite

Gani, A. (2026). Digital Technology-Based Empowerment of Marginalized Communities: Transformation of Power Relations and Sustainability of Interventions. International Journal of Service Science, Management, Engineering, and Technology, 9(2), 18–24. Retrieved from https://ejournalisse.com/index.php/isse/article/view/252