Strategies for Improving Bureaucratic Efficiency and Employee Performance

Siti Miftachul Jannah; Rahayu Mardikaningsih

Authors

Siti Miftachul Jannah Universitas Negeri Surabaya
Rahayu Mardikaningsih Universitas Sunan Giri Surabaya

Keywords:

performance management, work quality, human resource development, public services, bureaucratic efficiency

Abstract

This research investigates the strategies implemented by the Surabaya City Regional Revenue Agency (Bapenda) in improving employee performance. The main focus of this research is on developing human resources and improving performance to optimize public services and bureaucratic efficiency. Qualitative research methods with a managerial approach are used to explore strategy implementation and its impact on the organization. The results show that Bapenda has implemented HR development policies, appropriate personnel systems and effective performance management. This research also highlights aspects of work-life balance, rewards and recognition, as well as collaboration between employees as important elements in improving performance. Current public service management includes providing responsible services in managing local taxes which is supported by the capabilities of its employees. In its implementation, it is also managed according to valid data, clear written information and during the administration process it is also coherent and systematic. By strengthening effective human resource management, the contribution of this research is expected to provide benefits for the development of HR management strategies in the public bureaucratic environment.

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