The Equal Distribution of Access to Health Services Through Telemedicine: Applications and Challenges
Keywords:
equal distribution of access to healthcare, telemedicine, Indonesia, technology infrastructure, challengesAbstract
The distribution of access to healthcare in Indonesia is a major challenge due to the vast geography and disparity between urban and rural areas. Telemedicine uses information and communication technology to provide remote healthcare services, addressing this challenge. This study reviews the application of telemedicine to equitable access to healthcare in Indonesia through an analysis of related literature. The results show that telemedicine overcomes geographical barriers and limited infrastructure, enabling access to services in remote areas. Telemedicine also reduces the burden of travel and costs, improving equity in access. However, technological infrastructure and data privacy challenges need to be addressed. The digital divide between the younger and older generations must be addressed with intensive education and mentoring. Collaboration between the government, healthcare providers, and stakeholders is required for the effective and sustainable implementation of telemedicine in healthcare access equity in Indonesia.
References
Bull, T. P., A. R. Dewar, D.M. Malvey, & J.L. Szalma. (2016). Considerations for the Telehealth Systems of Tomorrow: An Analysis of Student Perceptions of Telehealth Technologies. JMIR medical education, 2(2), e11. https://doi.org/10.2196/mededu.5392
Darmawan, D., F. Issalillah, R.K. Khayru, A.R.A. Herdiyana, A.R. Putra, R. Mardikaningsih & E.A. Sinambela. (2022). BPJS Patients Satisfaction Analysis Towards Service Quality of Public Health Center in Surabaya. Media Kesehatan Masyarakat Indonesia, 18(4), 124-131.
Ganiem, L.M. (2020). Efek Telemedicine Pada Masyarakat (Kajian Hukum Media McLuhan: Tetrad). Interaksi: Jurnal Ilmu Komunikasi, 9(2), 87–97.
Gately, M. E., E.D. Quach, S.D. Shirk, & S.A. Trudeau. (2022). Understanding Variation in Adoption of Video Telehealth and Implications for Health Care Systems. Medical research archives, 10(5), 10.18103/mra. v10i5.2751. https://doi.org/10.18103/mra.v10i5.2751
Issalillah, F., D. Darmawan & R. K. Khayru. (2021). Social Cultural, Demographic and Psychological Effects on Insurance Product Purchase Decisions, Journal of Science, Technology and Society, 2(1), 1-10.
Issalillah, F. & R. K. Khayru. (2022). The Effect of Insurance Premiums and Brand Image on Interest to be an Insurance Customer, International Journal of Service Science, Management, Engineering, and Technology, 1(3), 31 – 35.
Kemarauwana, M. & D. Darmawan. (2020). Perceived Ease of Use Contribution to Behavioral Intention in Digital Payment, Journal of Science, Technology and Society, 1(1), 1-4.
Khayru, R.K. & F. Issalillah. (2022). Service Quality and Patient Satisfaction of Public Health Care, International Journal of Service Science, Management, Engineering, and Technology, 1(1), 20 – 23.
Khoshrounejad, F., M. Hamednia, A. Mehrjerd, S. Pichaghsaz, H. Jamalirad, M. Sargolzaei, B. Hoseini, & S. Aalaei. (2021). Telehealth-Based Services During the COVID-19 Pandemic: A Systematic Review of Features and Challenges. Frontiers in public health, 9, 711762. https://doi.org/10.3389/fpubh.2021.711762
Mehrotra, A., H. A. Huskamp, J. Souza, L. Uscher-Pines, S. Rose, B.E. Landon, A. B. Jena, & A.B. Busch. (2017). Rapid Growth In Mental Health Telemedicine Use Among Rural Medicare Beneficiaries, Wide Variation Across States. Health affairs (Project Hope), 36(5), 909–917. https://doi.org/10.1377/hlthaff.2016.1461
Ross, J., F. Stevenson, R. Lau, & E. Murray. (2016). Factors that influence the implementation of e-health: a systematic review of systematic reviews (an update). Implementation science: IS, 11(1), 146. https://doi.org/10.1186/s13012-016-0510-7
Sharma, U. & M. Clarke. (2014). Nurses' and community support workers' experience of telehealth: a longitudinal case study. BMC health services research, 14, 164. https://doi.org/10.1186/1472-6963-14-164
Wahyudi, W., R. N. K. Kabalmay, & M. W. Amri. (2021). Big Data and New Things in Social Life, Studi Ilmu Sosial Indonesia, 1(1), 1-12.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Rafadi Khan Khayru, Fayola Issalillah

This work is licensed under a Creative Commons Attribution 4.0 International License.
Most read articles by the same author(s)
- Mahmud Mahmud, Didit Darmawan, Rafadi Khan Khayru, Reny Nuraini, Fayola Issalillah, Enforcement of Criminal Law Against Perpetrators of Environmental Pollution , International Journal of Service Science, Management, Engineering, and Technology: Vol. 4 No. 1 (2023): International Journal of Service Science, Management, Engineering, and Technology (August)
- Mila Hariani, Fayola Issalillah, José Mendes Corte-Real, Parenting Styles, Emotional Resilience, and Behavioral Adjustment Among Urban Adolescents , International Journal of Service Science, Management, Engineering, and Technology: Vol. 5 No. 1 (2024): International Journal of Service Science, Management, Engineering, and Technology (February)
- Muhammad Rezza, Rommy Hardyansah, Didit Darmawan, Alfi'atiyatul Mubasyiroh, Fayola Issalillah, The Enforcement of Organ Transplantation From Corpse Donors in Perspective of The Law , International Journal of Service Science, Management, Engineering, and Technology: Vol. 5 No. 1 (2024): International Journal of Service Science, Management, Engineering, and Technology (February)
- Wakid Evendi, Mohamad Farid, Suwito Suwito, Rafadi Khan Khayru, Arif Rachman Putra, Transformation of Technology-Based Family Interaction Patterns and its Implications for Psychological Health and Early Childhood Character Building , International Journal of Service Science, Management, Engineering, and Technology: Vol. 7 No. 3 (2025): International Journal of Service Science, Management, Engineering, and Technology (June)
- Muhammad Aldiyan Rofiqi, Rafadi Khan Khayru, Didit Darmawan, Digital Product Liability: A Legal Case Study of Consumer Losses Arising from Mobile Applications , International Journal of Service Science, Management, Engineering, and Technology: Vol. 7 No. 1 (2025): International Journal of Service Science, Management, Engineering, and Technology (February)
- Billy Sasmita, Didit Darmawan, Rafadi Khan Khayru, Telemedicine Regulation in Indonesia: Enhancing Patient Safety and Protection , International Journal of Service Science, Management, Engineering, and Technology: Vol. 4 No. 3 (2023): International Journal of Service Science, Management, Engineering, and Technology (December)
- Alfi'atiyatul Mubasyiroh, Fayola Issalillah, Law Enforcement and Comprehensive Regulation: Protecting Organ Transplantation in Indonesia , International Journal of Service Science, Management, Engineering, and Technology: Vol. 4 No. 3 (2023): International Journal of Service Science, Management, Engineering, and Technology (December)
- Sisminarnohadi Sisminarnohadi, Rafadi Khan Khayru, Adi Herisasono, Novritsar Hasitongan Pakpahan, Tri Susandhi Juliarto, The Legal Status of Children Produced from Surrogacy in The Perspective of Indonesian Civil Law , International Journal of Service Science, Management, Engineering, and Technology: Vol. 5 No. 1 (2024): International Journal of Service Science, Management, Engineering, and Technology (February)
- Rafadi Khan Khayru, Antonino Pedro Marsal, Leonel da Costa, Legal Coherence and Institutional Gaps in Medical Waste Governance and Public Health Protection in Indonesia , International Journal of Service Science, Management, Engineering, and Technology: Vol. 5 No. 3 (2024): International Journal of Service Science, Management, Engineering, and Technology (June)
- Fayola Issalillah, Rafadi Khan Khayru, Public Health Policy and Adolescent Smoking Consumption in Social and Regulatory Dimensions , International Journal of Service Science, Management, Engineering, and Technology: Vol. 6 No. 2 (2024): International Journal of Service Science, Management, Engineering, and Technology (October)










