Digital Product Liability: A Legal Case Study of Consumer Losses Arising from Mobile Applications

Muhammad Aldiyan  Rofiqi; Rafadi Khan  Khayru; Didit Darmawan

Authors

Muhammad Aldiyan Rofiqi University of Sunan Giri Surabaya
Rafadi Khan Khayru University of Sunan Giri Surabaya
Didit Darmawan University of Sunan Giri Surabaya

Keywords:

producer liability, mobile applications, consumer loss, consumer protection, digital regulation, data privacy, digital literacy

Abstract

The rapid advancement of digital technology, particularly mobile applications, has revolutionized economic behavior and triggered significant changes in digital consumption patterns. While such innovations enhance efficiency and convenience in daily activities, they also present growing challenges relating to personal data protection, privacy, and the legal liability of application providers for consumer losses.This study examines the liability of mobile application providers for consumer losses in Indonesia, employing a normative juridical analysis based on Law Number 8 of 1999 concerning Consumer Protection and Law Number 11 of 2008 concerning Electronic Information and Transactions. The findings reveal that regulatory implementation still faces several obstacles, including contract clauses that undermine consumer position, weak oversight of application providers, and complex cross-border jurisdictional challenges in resolving digital disputes. Consumer protection is often impeded by limited public understanding of their rights and low digital literacy levels.Clarity and harmonization of regulations, especially regarding personal data protection, are identified as urgent needs within both national and international legal frameworks. Efforts to optimize consumer protection must be supported by strengthening digital literacy education, developing innovative online dispute resolution mechanisms, and improving supervisory systems for application providers.Synergy among government, regulatory bodies, business actors, and society is essential to create an inclusive, transparent, and adaptive legal ecosystem in response to developments in the mobile application industry. Therefore, producer accountability and consumer justice can be better ensured amid the dynamics of digital transformation.

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