Internal Communication Approaches for Teamwork and Organizational Conflict

Fajar Dwi Handoko; Jahroni Jahroni; Arif Rachman Putra

Authors

Fajar Dwi Handoko Universitas Sunan Giri Surabaya
Jahroni Jahroni Universitas Sunan Giri Surabaya
Arif Rachman Putra Universitas Sunan Giri Surabaya

Keywords:

internal communication; team conflict; teamwork; organizational interaction; collective sensemaking; coordination; trust

Abstract

This article presents a literature based examination of internal communication and conflict management within work teams. The study synthesizes scholarly perspectives to clarify how communication practices shape shared understanding coordination and trust among team members. Internal communication is treated as an interpretive process through which meanings expectations and work norms are continuously negotiated. When communication quality declines conflict tends to be personalized escalated and disconnected from task objectives. Conversely structured dialogue attentive listening and clarity of roles support constructive conflict handling. The review shows that conflict handled through open communication can stimulate learning adjustment and collective commitment. Team performance emerges from the alignment between communicative routines and agreed work practices rather than from individual capability alone. The paper highlights how reflective communication supports early recognition of tension emotional regulation and fair negotiation of differences. Such processes help teams maintain cooperation under pressure and change. By focusing on conceptual integration, the study contributes a coherent framework linking internal communication conflict handling and team performance. The findings offer guidance for organizational design leadership development and daily team practices aimed at sustaining reliable collaboration. The article concludes that attention to communication quality is central for maintaining stable teamwork and responsible conflict handling across organizational settings. It provides a foundation for future theoretical refinement and informed managerial judgment grounded in collective sensemaking accountability and sustained professional interaction within diverse organizational environments worldwide across sectors and cultures.

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