Job Satisfaction Dynamics and Turnover Intention: A Study on Contract Workers in the Manufacturing Industry
Keywords:
Contract Workers, Job Satisfaction, Turnover Intention, Human Resource ManagementAbstract
This study investigates the relationship between job satisfaction and turnover intention among contract workers in a manufacturing company. This study used a descriptive quantitative research design with 41 respondents of contract workers in a manufacturing company. The results of simple linear regression analysis showed a significant relationship between job satisfaction and turnover intention is negative. This finding supports the idea that the higher the level of job satisfaction, the lower the tendency to have turnover intention, and this relationship is proven to be statistically significant. Managerial implications involve focusing on specific factors that influence contract workers' job satisfaction, such as wages, opportunities for permanent employment, supervision, and communication, with the aim of improving the effectiveness of human resource management strategies.
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